Aervante
Short answers about how membership works. If your question is not here, write to info@aervante.com.
Access is $1,000 a year, billed annually, which is under $100 a month. It gives you our 24/7 concierge for dining, travel and requests, gifting, priority reservations, and members-only events. High-value sourcing, such as rare or luxury watches, is limited on Access.
Reserve is $3,600 a year, billed annually, the equivalent of $300 a month. It includes everything in Access, plus a dedicated concierge and faster response, private jet and yacht charter on 2 to 3 hours’ notice, and curated experiences and high-value gifting and sourcing.
Private Client is not sold online. Our team offers it by invitation or introduction, and its terms are arranged privately rather than published. If you would like to talk about it, write to info@aervante.com.
The fee covers the coordination. It does not include the cost of dinners, stays, flights or charters. Deposits and payments for those are made directly with the vendor, under the vendor’s own terms, and nothing is committed before you have seen what it costs. We may receive a commission from a vendor for a booking we arrange.
Your fee is charged once a year, in advance. The prices shown above are founding member rates. Payment goes through our payment processor, Stripe, and Aervante never sees or stores your card number. Your membership renews each year at the then-current fee for your tier until you cancel.
Email info@aervante.com from the address on your membership and tell us you would like to cancel. You can do this at any time, and it stops the next renewal. You keep your membership until the end of the year you have already paid for. Outside the 14-day window below, cancelling does not refund fees already paid.
Yes, if you ask within 14 calendar days of your first payment. You can have a full refund for any reason by emailing info@aervante.com. After that window, fees already paid are not refundable. The window applies to your first paid year only and does not start again at renewal.
Send it in your concierge thread in the Aervante app, which is on the App Store. Sign in with the same email you used at checkout, and your membership attaches to your account once payment clears. Write your request as a sentence. We ask only what we genuinely need, usually inside two exchanges, and then it goes to whoever can deliver it. Everything after that lives in one thread.
Only when the venue or vendor confirms it in writing, and we will tell you when that happens. A reply from our AI concierge is not a confirmed booking. We work hard on every request, but we cannot promise a particular table, time, room, price or outcome.
Our concierge chat uses an AI assistant, powered by Claude, by Anthropic. It replies to you, asks for the details a request needs and drafts the request. Our team fulfils it. AI messages are labelled as such in the app. The AI cannot confirm a booking, quote a price or commit to anything for a vendor, and final confirmation involves review by our team. You can ask for a person at any time. On Reserve, you also have a dedicated concierge.
Only what they need to act on your request. That usually means your name, party size, date and time, any preferences you gave us, and contact details where a booking needs them for confirmation. We share it by email, phone or the venue’s own booking tools. We do not share your full profile, and we do not sell your information. Our Privacy Policy describes what we collect and how we use it.
No. Anthropic acts as our processor, and under the commercial terms we use its API on, your data is not used to train its models. We never send Anthropic your phone number, street address, email address or payment details. The Privacy Policy lists exactly what is sent.
You must be at least 18. Availability can vary by state because of laws on arranging travel services, so we may decline or delay a membership in some states. Our partner network is deepest in New York, Miami and Abu Dhabi. Requests are not limited to those cities, and a trip is arranged wherever it goes.
Write to info@aervante.com. It is the address for refund requests, privacy requests and anything you want explained before you join. Our postal address is below.
This page is a short summary. The full terms are in the Membership Agreement and the Terms of Service.
Ready to join? Compare the tiers on the membership page.
Aervante LLC