Privacy Policy

Effective Date: [to be set at launch] · Entity: Aervante Partnership LLC

This is a draft pending attorney review before full launch — a few fields like our mailing address are still placeholders. We're publishing it now for transparency during our waitlist period.

1. Introduction

This Privacy Policy explains how Aervante Partnership LLC collects, uses, shares, and protects personal information when you use the Aervante app and concierge services ("the Service"). By creating an Aervante membership, you agree to the practices described here.

We built Aervante on a simple principle: we collect only what we need to provide the Service, and we protect it accordingly.

2. Information We Collect

Account & Profile Information

Name, email address, phone number
State/region of residence (used to determine service availability under applicable state travel-services laws)
Membership tier and status

Concierge & Request Information

Messages you send to the Aervante concierge (processed in part by AI — see Section 4)
Details of requests you make (e.g., dates, locations, preferences, party size, budget range)
Your stored preferences and request history, used to personalize future service

Payment Information

Aervante does not store your credit card or full payment details. Membership payments are processed through a third-party payment processor (Stripe). Large individual bookings (e.g., jet or yacht charters) are billed directly between you and the relevant vendor.

Communications

Records of your communications with Aervante concierge staff, for quality and service purposes.

Information We Do NOT Collect

We do not collect more personal information than is necessary to provide and improve the Service.

3. How We Use Your Information

Provide, operate, and improve the concierge service
Process your requests and coordinate with third-party vendors on your behalf
Personalize your experience (e.g., remembering preferences so you don't have to repeat them)
Communicate with you about your membership, requests, and bookings
Comply with legal and regulatory obligations
Maintain the security and integrity of the Service

We do not sell your personal information to third parties.

4. AI Processing Disclosure

Aervante's concierge chat is supported by artificial intelligence (powered by Claude, by Anthropic) to provide instant responses and gather request details. Your messages to the concierge may be processed by this AI system as part of delivering the Service. Human team members review and fulfill requests; the AI does not have unsupervised access to complete bookings on your behalf at this stage of the Service.

5. How We Share Your Information

We share information only as necessary to operate the Service:

Vendors (jet operators, yacht operators, restaurants, etc.): We share the details necessary to fulfill your specific request (e.g., your name, dates, party size, contact information for booking confirmation). We do not share your full Aervante profile or unrelated personal data with vendors.
Service providers: Third parties that help us operate the Service (e.g., payment processing, cloud hosting, AI processing) under appropriate confidentiality and data protection terms.
Legal compliance: Where required by law, regulation, legal process, or governmental request.
Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to members where required by law.

We do not share your information with vendors or third parties for their own independent marketing purposes without your consent.

6. Data Security

We take the security of your information seriously, particularly given the sensitive nature of luxury travel and concierge data. Our practices include:

Collecting and storing the minimum data necessary
Not storing payment card information directly (handled by our payment processor)
Access controls limiting who can view member data (only authorized Aervante personnel)
Encryption of data in transit and at rest where applicable
Regular review of our security practices, including third-party security assessment

No method of electronic storage or transmission is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your membership is active, and for a reasonable period afterward as necessary to comply with legal obligations (including state travel-services recordkeeping requirements, where applicable), resolve disputes, and enforce our agreements. You may request deletion of your information as described in Section 8.

8. Your Privacy Rights

Depending on your state of residence, you may have rights including:

The right to know what personal information we have collected about you
The right to request deletion of your personal information
The right to correct inaccurate personal information
The right to opt out of the sale or sharing of personal information (note: Aervante does not sell personal information)
The right to non-discrimination for exercising these rights

California residents: You have specific rights under the California Consumer Privacy Act (CCPA), as described above.

To exercise any of these rights, contact us at info@aervante.com.

9. Children's Privacy

The Service is not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. Membership requires that you be at least 18 years of age.

10. State-Specific Service Availability

Aervante's availability and specific service offerings may vary by state of residence in order to comply with applicable state laws governing the arrangement of travel services. We collect your state of residence at signup for this purpose.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify members of material changes through the app or via email prior to the changes taking effect.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: Aervante Partnership LLC, [address to be added], info@aervante.com.