By creating an Aervante membership account or using the Aervante app or concierge services (collectively, the "Service"), you ("Member," "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
You must be at least 18 years of age to become a Member.
Aervante is a membership-based concierge platform that helps Members access and arrange third-party luxury services, including but not limited to private jet charter, yacht charter, restaurant reservations, nightlife access, and luxury goods delivery ("Vendor Services"). Member requests are received through an AI-assisted chat interface and fulfilled by Aervante personnel who coordinate directly with independent third-party vendors ("Vendors").
Aervante is an intermediary, not the provider of Vendor Services. Aervante does not own, operate, or control any aircraft, vessel, restaurant, or other third-party service. All Vendor Services are provided by independent Vendors who are solely responsible for their own services, safety, performance, licensing, and insurance.
Aervante offers multiple membership tiers (e.g., Access, Reserve, Private Client), each with its own pricing, features, and benefits as described at the time of signup. Tier benefits may be updated over time with notice to Members.
Membership fees are billed annually, in advance, via our third-party payment processor. By enrolling, you authorize Aervante to charge your designated payment method for the applicable membership fee.
New Members may request a full refund of their first annual membership fee within fourteen (14) calendar days of their initial signup date, for any reason, by contacting Aervante at info@aervante.com. This money-back window applies only to a Member's first paid term and does not reapply upon renewal. After the 14-day window has passed, membership fees are non-refundable for the remainder of the then-current annual term. Members may cancel their membership at any time to prevent automatic renewal in the following year; cancellation does not entitle the Member to a refund of fees already paid beyond the 14-day window described above. This Section does not limit Aervante's separate right to terminate or refuse service for suspected fraud as described in Section 8.
Membership availability may vary by state of residence due to applicable state laws governing the arrangement of travel services. Aervante may decline or delay membership in certain states pending regulatory registration. [State-specific Seller of Travel registration numbers will be displayed here once obtained, as required by applicable law.]
Membership fees are separate from payments for individual Vendor Services. Payment for jet charters, yacht charters, and other high-value bookings is made directly between the Member and the applicable Vendor, under the Vendor's own terms and payment processes. Aervante may receive a commission from the Vendor for facilitating the booking; this does not make Aervante a party to the transaction between Member and Vendor.
The Aervante concierge chat uses artificial intelligence (powered by Claude, by Anthropic) to provide instant responses and gather details about your requests. Final confirmation and fulfillment of bookings involves review by Aervante personnel. Aervante does not guarantee that any specific request can be fulfilled, and AI-generated responses during the intake process do not constitute a confirmed booking until expressly confirmed by Aervante.
All Vendors are independent businesses, not employees, agents, or partners of Aervante. Aervante uses reasonable efforts to select reputable Vendors but does not guarantee the safety, legality, quality, or performance of any Vendor Service.
Aervante does not guarantee specific upgrades, availability, pricing, or outcomes for any request unless expressly confirmed in writing for a specific booking.
Disputes regarding the performance of a Vendor Service (e.g., a delayed flight, an unsatisfactory charter experience) are between the Member and the Vendor. Aervante will assist in good faith to facilitate resolution but is not liable for the acts or omissions of any Vendor.
To the maximum extent permitted by law: Aervante's total liability to any Member for any claim arising out of or relating to the Service shall not exceed the amount of membership fees paid by the Member in the twelve (12) months preceding the claim. Aervante shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any damages arising from the acts or omissions of any third-party Vendor.
Members may not use the Service for unlawful purposes, provide false payment information, or attempt to use stolen or unauthorized payment methods.
Aervante reserves the right to suspend or terminate any membership, and to refuse or cancel any booking, where fraud, attempted fraud, or unauthorized payment activity is suspected, without liability to the Member.
Aervante may suspend or terminate a Member's account for violation of these Terms, fraudulent activity, abusive conduct toward Aervante personnel or Vendors, or non-payment.
You agree to indemnify and hold harmless Aervante, its founders, employees, and affiliates from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Service, or your interactions with any Vendor.
The Aervante name, logo, app, and all related content are the property of Aervante Partnership LLC and may not be used without prior written permission.
[Placeholder — to be developed with counsel. Typical provisions to consider: binding arbitration clause, class action waiver, governing law and venue, and any required state-specific carve-outs.]
Aervante may update these Terms from time to time. Material changes will be communicated to Members through the app or via email prior to taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms, together with the Privacy Policy, constitute the entire agreement between the Member and Aervante regarding the Service.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
Aervante's failure to enforce any provision is not a waiver of that provision.
Questions about these Terms can be directed to: Aervante Partnership LLC, [address to be added], info@aervante.com.